Privacy notice

1. Controller

Privacy-related requests may be sent to the email address above.

2. Purposes of processing personal data

Personal data is processed for the following purposes:

• handling enquiries received through the website and by email;
• responding to questions, requests for quotation and demo requests;
• preparing and managing customer and contractual relationships;
• meeting statutory obligations; and
• establishing, exercising or defending legal claims.

3. Legal bases for processing

Depending on the situation, personal data is processed on the basis of:

• the controller’s legitimate interest in handling enquiries and business communications;
• performance of a contract or steps taken at the data subject’s request before entering into a contract; or
• the controller’s legal obligations.

4. Categories of personal data

The data processed may include:

• name;
• company, organisation and role;
• email address and telephone number;
• the content of the enquiry and any attachments;
• subsequent communications; and
• information relating to a possible customer or contractual relationship.

Please do not include unnecessary sensitive personal data in your enquiry.

5. Sources of data

Personal data is primarily obtained directly from the data subject in connection with an enquiry and subsequent communications.

6. Recipients and international transfers

Personal data is processed only by Hytola Engineering personnel who need it for their duties.

Email, web hosting and IT service providers may also process data on behalf of Hytola Engineering. Data is not sold or disclosed to third parties for marketing purposes. Data may be disclosed to public authorities when required by law.

If data is transferred outside the European Economic Area, safeguards required by applicable data protection law will be used.

7. Retention periods

Ordinary enquiries are normally retained for no longer than two years from the latest communication.

If an enquiry leads to a customer or contractual relationship, the data is retained for the duration of that relationship and afterwards for as long as required by statutory obligations or the handling of legal claims.

8. Data security

Personal data is protected using appropriate technical and organisational measures. Access is limited to people who need the data for their duties.

9. Rights of the data subject

Under applicable data protection law, the data subject has the right to:

• receive information about the processing of their personal data;
• access their personal data;
• request the rectification of inaccurate or incomplete data;
• request erasure or restriction of processing;
• object to processing based on legitimate interests; and
• receive their data in a portable format where this right applies.

Requests may be sent to sales@hytola.com. The identity of the person making the request may be verified where necessary.

10. Right to lodge a complaint

If a data subject believes that their personal data has been processed in breach of data protection law, they have the right to lodge a complaint with the supervisory authority:

11. Automated decision-making and profiling

Personal data is not used for automated decision-making or profiling.

12. Changes to this notice

This privacy notice may be updated when our operations, services or applicable law change. The current notice is available on this website.